Privacy, Complaints, Codes of Practice

Privacy, Complaints Process & Codes of Practice/Conduct

COMPLAINTS PROCESS

We value your feedback and are committed to resolving your issues in a fair, timely and efficient manner. If you believe we have made a breach of any of the above guidelines/codes, the QLD Consumer Law guidelines, or our own contracts, terms and conditions etc please provide a detailed complaint via the button below...

COMPLAINTS FORM

DATA HANDLING

We use a variety of ways to acquire, use and store data (including personal and health information) and aim to provide transparency for our customers and clients.

Platforms we may use include:

- JotForm

- Google Workspace

- Xero

- Square

- PayPal

- Event registration websites (Trybooking etc)

- Office applications (Word, Excel etc)

- Video consultations occur via Google Chat

- Wix and associated apps

- Facebook, Instagram, TikTok, YouTube and LinkedIn

- Gumtree

- Nextdoor

- Various events and directory listing websites

All digital data is password protected on devices or digitally and all Autism & Beyond team members are contracted to abide by our privacy and data storage policies as well as to follow official legal guidelines and regulations.

Confidentiality cannot be guaranteed when video consultations are conducted online. Clients should
use their own discretion when utilizing these options.

Autism & Beyond automatically subscribes the email address of all inquiries, class and event attendees to the Wix newsletter list solely for the purpose of sending relevant content and information. Recipients may unsubscribe at any time.