Basic Terms & Conditions
Parents/clients are required to read and sign an online Private Kids/Adults Coaching Program Contract and Cancellation Policy in Google Forms prior to the program commencing (after the Trial Session). Parents/clients are then required to read and sign each new version created and sent by the Coach via email before their child's next session.
Parents/clients are required to pay the $50.00/$60.00 (+ GST) for Trial Session no later than 24 hours prior to the date of the Trial Session. 24 hours' notice of cancellation by the parent/client to the Coach is required via text message or email.
Contact regarding clients and sessions should not be made via social media. Text message to Clint and email are the acceptable methods.
The Trial Session date can be moved back a maximum of two weeks.
Standard program reports are provided around the six week mark of each eight week block of sessions, at no extra cost, to update parents/guardians on the progress of clients, suggestions on what areas need more improvement and other relevant information.
Reports specifically for NDIS incur a fee of $20.00 (+ GST) to be paid in full prior to writing the report. Reports are not designed to be the same as or similar to formal practitioner reports and parents/guardians must advise of what details are required to be included.
Some frequently asked questions include:
Q: Where are you based and do you travel to locations for sessions?
A: Clint is based on Chambers Island in Maroochydore. When we have other Coaches on they are based at one particular park with a Council permit. We cannot travel away from the set parks we use for sessions because any time spent traveling is time we can't give to working with kids. Families/clients often travel to see us and some choose one hour sessions over 30 minutes to get more benefit from the time taken to attend sessions.
Q: What happens if it's raining?
A: Sessions usually still go ahead unless the rain is really heavy and the Coach and/or client are not comfortable working outside in the rain. If the park has undercover areas the Coach may suggest using those for some or all of a wet session but training outdoors in challenging conditions helps build resilience, so we aim to continue sessions even in rainy conditions.
If the forecast is for dangerous conditions we automatically cancel sessions.
Q: Can I opt for different days and times throughout the ten week period?
A: No. So we can provide the best service to all our clients, to avoid new clients missing out on times, and to maintain consistency, sessions need to be held on one set day and time each week, decided upon by the parent and Coach prior to each Program commencing. (e.g. Wednesday x 2, Thursday x 2, Wednesday x 2, Thursday x 2 is not an option)
Q: Can you include activities in sessions such as skating, swimming, surfing etc?
A: No. We specialise in natural movement, play and games with a large portion of what we do being about communication and relationships. The physical elements and the confidence-building do, however, greatly compliment all other activities kids might currently be doing or hope to do in the future because natural movement and play improves all areas of essential foundation human movement such as balancing, coordination, climbing, jumping, running etc.
Q: Can multiple people/children from the one family use this service?
A: Absolutely! However, due to Council land use permit restrictions, some Coaches may only be able to work with clients 1:1 at any time, while others can run sibling/family sessions in 30 min or one hour periods. It will depend on the current permit of a Coach at any given time. Clint will talk more about this with you during the initial phone chat appointment, but generally speaking we find clients receive the most benefit in a 1:1 capacity.
Q: Are you an NDIS registered provider?
A: No. We do not need to be and we will actually be very limited in the types of services and team members we can provide to the community at this stage. We have most, if not all, required NDIS processes, systems and documentation in place and ensure high quality service is given to each and every person we communicate and/or work with.
NDIS self and plan-managed plans can be used with our services.