Frequently Asked Questions
Here you'll find a variety of frequently asked questions relating to our services and team.
What qualifications do your Support Workers have?
We don't look for team members for this service based on formal qualifications because we're looking for people with the right attitude, values, desire and competency working closely with children. We understand many independent Support Workers are popping up because of the lack of restrictions, which can have a negative impact on the industry and client experience, and is why we go to great lengths to strive for high quality team members, and providing a high quality experience for our clients. We train and mentor our Support Workers, we have comprehensive systems and processes in place, we communicate regularly and thoroughly not only with team but with parents also and we comply with NDIS documentation and procedure regulations even though we're not registered providers.
Are you an NDIS registered provider?
No. We considered this but realised upon thorough assessment that we will be too limited in the services and experiences we can provide to families if we opt to become registered through NDIS. The cost to register and to organise regular audits is extremely high which would result in a much higher cost to operate and having to pass some or all of that into clients, we are already complying with many, if not all, NDIS regulations, we have comprehensive systems and processes in place in all areas of the business, all team must have a Blue Card, Australian Police Checks and current First Aid and CPR certificates and we only allow exceptional people to join our team and be trusted with clients. We wouldn't be able to offer the unique and special services we currently do if we registered officially.
Can I use my NDIS funding with you?
Absolutely! We can assist those with self and plan managed plans.
Support Work comes under particular categories and codes depending on the day of the week, time of day and travel required, while Fishing Coaching, Private Kids and Adults Coaching categories and codes can vary depending on the client's plan because essentially it encompasses various types of supports/therapies in the one service.
This can be discussed in more detail during the phone chat appointment with Clint.
Where are you located?
On the Sunshine Coast for events, Fishing Coaching, Private Kids / Adults Coaching and Support Work, and Gympie for Support Work (QLD, Australia). With plans to expand Support Work and Fishing Coaching into other regions in 2024.
Why do you ask potential new clients make a phone chat booking instead of you just calling us?
Clint conducts the phone chat appointments and has limited availability for these throughout his work week around client sessions, other work and meetings so his definite availability for phone chats is provided in the booking calendar.
This process also includes an automatic email with an online form required to be completed by the potential client specifically for the type of service phone call booked in. The data you enter into the forms are essential for Clint to have prior to him calling so the conversation can be as thorough and as helpful for all parties as possible.
This system has been developed from years of experience running these types of services and has been found to be the most effective for providing the best customer service and new client enquiry process.
I care or advocate for someone with special needs who may benefit from your services, can we meet to discuss?
The best way to organise an in-person get-together is to first book a phone chat appointment for the relevant service you/your client may be interested in.
After that a Trial Session or Initial Meet & Greet session may be organised, depending on the service and whether we can assist with your/your clients needs.
What availability do different team members have throughout the week?
Clint: works Tuesday, Wednesday and Friday all day and Saturday mornings. His session availability ranges from 7am - 11/11:30am depending on the day, and weekday afternoons 2:30-4:30pm. His office/admin hours are in between sessions on weekdays, 8am-5pm Thursdays, and phone chat appointments are available some days at 5:30pm.
Aimee: customer service via email and website is generally available Tuesday-Friday 8am-3:30pm and Saturday 8am-11:30am.
Support Workers are available at various days and times ranging from 7am - 8pm 7 days a week.